Refund and Returns Policy

At Cnoles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met: The item must be in its original condition, unused, and with all tags and packaging intact. The request for a refund must be made within 14 days from the date of delivery. Proof of purchase is required for all refund requests.

To initiate a refund, please follow these steps:

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you via email. If approved, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card issuer.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us at admin@cnolesbags.com to arrange an exchange. Exchanges are subject to product availability.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return and replacement at no additional cost to you.

8. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at admin@cnolesbags.com. We are here to assist you and ensure your satisfaction.

Thank you for shopping with Cnoles. We appreciate your business and are committed to providing you with exceptional service.